We are always very grateful if you can inform us at the time of booking if your pet is a tad nervous, so that we can have a suitable/quiet pen/kennel ready and waiting for them.
We never force your pets into greeting us – we will let them come to us in their own time. Trust is the key, so with nervous animals we will work on building that trust with your pet as soon as their holiday begins. You may also find the following suggestions helpful:
Come and visit us with your dog before their holiday is due to start so they can get familiar with the surroundings. You could even let them have a trial overnight stay. This way, they will know where they are, who they’re with and, most importantly, that their owners will be coming back! It will also be good for us to see how your pet reacts/behaves to the kennel experience and will allow us to judge the best area for your pet when they come for their proper holiday. We will tell you exactly how your pet dealt with their experience, and we will also give our honest opinion as to whether we feel a kennel is a suitable choice for your pet as it’s not for everyone.
Another tried and tested method: try wearing an old T-shirt or jumper a day or two before holiday time and send it along with your dog. A familiar home scent can really make all the difference.
Hiding. I know it sounds silly but some animals feel a lot safer and at ease if they can have that little space they can escape into and shut the world away. If we feel that your pet may benefit from this, we can supply hooded beds/crates for them. Simply request this at the time of booking.
If your dog suffers extreme nervousness or separation anxiety, why not try an over-the-counter remedy? Your local veterinary surgeon can discuss with you what is best for your pet. Please keep in mind that it can take up to two weeks for some treatments to take effect, so don’t leave it too late!